Mercedes-Benz Cars Middle East

Network Development Senior Executive FUSO

AE-Dubai
Vacancy ID
2017-1519
Company
Daimler Commercial Vehicles MENA
Category
Business / Network Development

Overview

Reporting to

Network Manager FUSO

 

Main Objective

To ensure and supervise the proper Sales and After Sales retail network and infrastructure across the brands and within the Daimler Middle East & North African (MENA) Region.

In particular the role shall provide the Retail Partners with a comprehensive network support on the development and implementation of their retail formats and outlets and ensure the proper construction of such.

To ensure and support the retail network on fulfilling the operational requirements fulfillment and coordinate the implementation internally with the Business Units.

 

The candidate is a role model in terms of compliance, both in the sense of coaching the General Distributor as well as living a business practice according to the Daimler AG company values.

The candidate handles his duties in a timely and accurate manner, overlooking the actual implementation and on-going development of the network infrastructure, ensures that all facilities adhere to corporate and brand standards.

 

 

Responsibilities

Tasks

 

Facility Development

  • Manage the activities of securing the proper planning and coverage of the Network facilities structure and network locations, to ensure infrastructure standards are met at all times
  • Manage the specific Signage and Corporate Identity adherence, ensuring that the Daimler brands are always presented consistently and professionally
  • Manage the development, implementation and maintenance of the Sales, Service and Parts Network Facilities
  • Responsible for all site redevelopments, relocations and new site developments to ensure the brand/s are appropriately represented and all standards are met in full
  • Assure proper approval of appropriate site locations, working in close conjunctions with the Business Unit and respective Retail Business Development Managers
  • Build and maintain strong relationships with stakeholders, suppliers and Daimler AG to ensure that the MENA regions remains a leading voice in future network facility/workshop development e.g. new CI standards etc.

 

Retail Formats and Standards

  • Coordinate outlets and the related retail standards (including standard processes and systems via the General Distributors and their authorized reseller’s network)
  • Synchronization with the respective business units/stakeholders for the implementation, maintenance, development and adaptation of specific retail formats and sub-outlets
  • Review, adaptation and update of retail standards to fit market and DCV MENA needs on the sales & service levels
  • Assuring that retail standards qualification/knowledge is fulfilled across the networks

 

Retail support & consultancy

  • Based on Dealer Standard Monitoring and Audits, Dealer Performance Report, Customer Service Index results and benchmarks, identify issues at individual dealers
  • Accompany the development of the individual action plans together with the responsible Business Unit
  • Coordinate and Monitor action plans and conduct improvement visits and workshops
  • Implementation of personnel qualification initiatives (organizing, coaching, training, etc.)
  • Consolidation of reports and management reporting

 

Dealer Meetings and Events

  • Organization of dealer meetings (and sub-dealers)
  • Organization of dealer events related to Network Development such as Facility Planning workshops, Retail Formats Orientation Programs, etc.
  • Organization of such events and meetings include main event activities budgeting, transportation and accommodation preparation, guest coordination and other related activities

 

Cooperation with other Network Development Teams and Business Units

  • Support audits for standards ensure compliance of the defined standards and feedback the Auditor with direct market findings
  • Follow up of agreed improvement measures during regular market visits and cooperate with operative Business Unit and Retail organization regarding improving of retail systems, processes and personnel structure

 

Monitoring and Reporting

  • Monitor GD according to the defined and agreed-to Network Plans, derive measures in case of delays and obstacles and support GD in further improving the overall Customer Orientation
  • Status reporting and experience exchange within the Network Development team and DCV MENA based on the available standardized reporting instruments/systems with the aim to generate a holistic regional view
  • Monthly, quarterly and yearly Market reports (Factsheets & Facility Characteristics)
  • Monthly. Quarterly and yearly planned achievements are tracked and measured (Progress reports on running facility projects)
  • Update and reports are discussed and agreed with Business Units the GD

Requirements

Attributes

  • Passion
  • Respect
  • Integrity
  • Professionalism
  • Discipline
  • Analytical skills
  • Good organizational skills
  • Dedication
  • Commitment

 

Knowledge/Skills/Experience

  • Minimum 2-3 years working experience, with having basic understanding of the parts, service and after sales business
  • Having retail standards implementation and audit experience
  • MS Office Word, PowerPoint & Excel: Intermediate Level
  • Dealer Standards Experience
  • Customer Service Index, Customer Service/Customer Care basic concepts
  • Market research & visits
  • Ideally speaking Arabic and having an understanding of the regional trade structure and culture
  • English is a must, German, Arabic and French are a plus

 

Qualification

Bachelor Degree in Management or its equivalent

 

Start date

ASAP


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