Mercedes-Benz Cars Middle East

Head of Customer Services FUSO

Vacancy ID
Daimler Commercial Vehicles MENA
Customer Service




General Manager FUSO


Main Objective


  • Spare parts sales and marketing activities within Middle East and North Africa markets.
  • Fuso service and campaign activities within Middle East and North Africa markets.
  • Regional training centre programs designed by Fuso Academy.
  • Ensuring Compliance and Business Ethics according to Laws and Daimler rules and regulations.




General Distributors Middle East and North Africa


  • Lead and develop the MENA Customer Services team.
  • Strategic co-ordination of Customer Services spare parts sales processes and positioning per market within regional coverage.
  • Spare parts sales strategies steering per market regionally (pricing, discounting, marketing), through packaging and utilization of developed support programs to target achievement.
  • Development of product range in collaboration with HQ based on region’s market intelligence and demand.
  • Regular visits to business partners to establish, build and maintain relationships while conducting: performance reviews, adjustments where necessary, product launches, business development opportunities exploration and gathering of market information.
  • Participate in hiring process of business partner personnel.
  • Analyzing data to monitor performance and plan improvement and demand for the MENA markets.
  • Ensure documentation is accurately processed, distributed and released to carriers, forwarders, customers and agents in a timely manner.
  • Oversee accurate billing to clients based on approved pricing.
  • Reporting on market trends and forecasts.
  • Develop, maintain and analyze budgets.
  • Ensure daily prices and discounts are implemented in a timely and accurate manner.
  • Manage field quality issues in MENA markets - management of field quality information to HQ.
  • Manage field technical investigations in collaboration with HQ (R&D, Supplier, QM and CS).
  • Carrying out HQ rolled service measures in impacted markets.
  • Claim management within MENA region.
  • Carry out DTA technical training programs based on the annual training plan provided by Fuso Academy HQ.
  • Comply with the Daimler standards, health and safety procedures.
  • Safeguard compliance measures implemented.

Headquarters Tokyo/Chennai

  • Operational planning per year based on market by market for quantitative and qualitative aspects.
  • Monthly sales planning and reporting by volume and pricing targets.
  • Market analysis including fleet deals and lost sales.
  • Reporting on the incentive programs put in place to ensure parts penetration.
  • Co-ordination with Treasury department to ensure on time payments.
  • Coordination of logistics with relevant departments in India and Japan.
  • Schedule setting for training courses for optimal alignment.



  • Passion
  • Respect
  • Integrity
  • Discipline
  • Analytical Skills
  • Good organizational skills
  • Dedication
  • Commitment




Specific knowledge


  • Good negotiating and communication skills. Customer focused and familiar in working with partners (internal and external).
  • Cultural knowledge of the Middle East region.
  • Good technical skills. Customer focused and familiar in working with partners (internal and external).
  • Cultural knowledge of the MENA region.



  • English as a must. Urdu and/or Arabic preferable.




  • Wholesale and/or Retail sales experience in the commercial vehicle business within the Middle East and North Africa 8-10 years.
  • 5-7 years of leadership experience with a commercial vehicle environment.
  • Business background back ground / thorough technical understanding.



  • Degree in Engineering, business Management, or equivalent qualification.


Targeted Start Date



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