Mercedes-Benz Cars Middle East

Head of Daimler Trucks North America

Location AE-Dubai
Vacancy ID
Daimler Commercial Vehicles MENA


Reporting to

General Manager Mercedes-Benz Trucks

Main Objective

  • Drive the day to day administration and synchronization of all market activities to achieve consistent and profitable sales of DTNA products within MENA region and in alignment with company targets and objectives.
  • Interact with distributors and numerous DTNA departments (including Production, Product Planning, Engineering, Custom Application Engineering, Logistics and Service) to promote market and service DTNA products.


New Trucks Sales & Marketing

  • Collaborate to define, develop and execute annual business plans and performance metrics (quantitative and qualitative) in conjunction with the distributors/affiliates to achieve maximum sales volume, profitability, market penetration, & customer satisfaction in alignment with group objectives and customer’s approval.
  • Monitor performance and control expenses to meet budget guidelines.
  • Provide timely feedback regarding market performance, challenges, opportunities and competitor actions.
  • Assist in the development and implementation of marketing plans in the region, as needed.
  • Coordinate key marketing activities in North America including customer and dealer visits, factory tours, etc.
  • Provide market analyses and synchronize market activities to achieve consistent and profitable sales of DTNA products in alignment with targets and objectives.
  • Manage the development of timely, accurate, competitive pricing on all models, including pricing and concessions, as well as special requests and fleet volumes deals (TWS process).
  • Monitor supply and demand, changing trends, economic indicators, and competitors to properly inform the above.

Order Management

  • Work with distributors and Custom Application Engineering (CAE) to ensure accurate and timely ordering.
  • Interface to resolve ordering and specification issues.
  • Provide or arrange technical expertise to resolve difficult or unusual operating conditions and applications.
  • Maintain optimal and timely supply of Freightliner vehicles to markets, including ensuring on-time production and resolving scheduling/delivery issues.
  • Interface with distributors, International Sales Operations, Scheduling, Plant Management and Logistics to monitor and ensure on-time production, PDI, transport and delivery.
  • Coordinate cross-functional approaches to ensure the above.

Product Management

  • Coordinate input of distributors and act as the "voice of the customer" in all product initiatives, providing perspectives and information on actual customer experience in the markets.
  • Product responsibility also includes implementation of minor specification changes to ensure local compliance, efficiency, optimal cost and customer acceptance.
  • Work with regional authorities to ensure timely communication of legislation/potential changes impacting product compliance.

Customer Service and Parts

  • Collaborate with DTNA Parts, Training & service groups to provide aftersales support including expert advice on products and systems applications.
  • Define and execute training plans & needs to provide timely and accurate technical product support.

Integrity & Compliance

  • Ensure the integrity status of business partners is reviewed with successful implementation and effectiveness of compliance due diligence & monitoring of direct business partners.
  • Review and employ Mandatory Consultation Process (MCP) and Direct Sales Policy (DSP) per directives.

Network Development

  • Establish an optimal distribution network to ensure penetration of Company brands in all possible markets within the region.
  • Evaluate and advise on the ability of organizations, products, network to achieve performance goals.
  • Establish and propose annual business plans and performance targets for areas of responsibility.
  • Examine markets for competitor and market developments.
  • Evaluate, initiate and coordinate action plans to penetrate new segments / markets.
  • Collaborate with DTNA dealer operations to ensure adherence of DTNA’s International Distribution Network to all franchise commitments and requirements, as well as Daimler AG’s compliance guidelines and regulations.



  • Passion
  • Respect
  • Integrity
  • Discipline
  • Independent
  • Analytical skills
  • Good organizational skills
  • Customer-oriented


  • 6-8 years’ experience in a Sales or Marketing related position is preferred
  • Working knowledge of commercial vehicle industry and equipment is strongly preferred
  • Working experience & knowledge of DTNA products, systems, processes and network
  • Working knowledge of Daimler business compliance management processes
  • Heavy equipment industry or automotive experience is preferred but not required.
  • Business and cultural experience within MENA region is preferred
  • Languages - English (mandatory), German and/or Arabic and/or French (preferable)


  • Graduate Degree in Business Management, Business Engineering or equivalent qualification preferable

Start date

  • February 2018


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