Mercedes-Benz Cars Middle East

  • Temporary CSP Product Management Executive (12 months)

    Location AE-Dubai
    Vacancy ID
    Daimler Commercial Vehicles MENA
    After-Sales / Service / Parts / Technical
  • Overview



    Products & Pricing Manager, Customer Service & Parts Mercedes-Benz Trucks


    Main Objective 

    • Support the Customer Service and Parts (CSP) department with focus on the area of Product Management as well as coordination of daily business tasks.
    • Close collaboration within the business unit to develop products, processes and initiatives with the General Distributor network in the region to further professionalize the downstream business.


    • Strategic and conceptual product adaptations as well as CSP products development following the established 6P methodology.
    • Homologation and adaptation of central tools, measures and campaigns tailored to regional requirements; derive ideas on your own.
    • Incorporate Regional Manager evaluation results in product development cycle.
    • Support product price positioning analysis, perform calculations and derive improvement measures.
    • Elaborate One-time-Deal offers based on General Distributor inquiries in cooperation with the Market Management; coordination of approval process.
    • Conduct analysis of lost sales based on monitoring the development of the One-time- Deal offers.
    • Coordinate Sales Excellence coaching program across the region.
    • Prepare presentations, update records and documentation, and organize meetings and workshops with regards to the daily CSP business.
    • Update reporting, conduct market data analysis.
    • Support and prepare market research & analysis reports; maintain and enlarge competition database; run and evaluate market studies with an external partner.
    • Parts potential and pricing analysis and benchmarking for MENA region; elaborate positioning calculations.
    • Vehicle Park Management: data analysis and update.
    • Support preparation and throughout events, workshops, trainings and factory visits.
    • Organize follow-up of marketing plans per market together with the Marketing department.
    • General Distributor product analysis, best practice collection and sharing.



    • Passion
    • Respect
    • Integrity
    • Discipline
    • Customer oriented
    • Strong interpersonal skills



    • Interest and experience in in the Commercial Vehicle business with focus on After-Sales.
    • Products of Mercedes-Benz Trucks and downstream portfolio
    • Market experience and intercultural competencies (understanding the cultural differences working in the Middle East and North African region)
    • Very good presentation and communication skills, accurate working style, good team player
    • Excellent organizational and coordinating skills, sound knowledge in Windows/MS-Office applications, Internet
    • English a must, Arabic is of major advantage, German or French a plus


    • University degree or similar in the field of Business Management/ Development, Engineering or equivalent advanced qualification.

    Start Date 


    June 2018 


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