Mercedes-Benz Cars Middle East

  • Network Development Senior Executive FUSO

    Location AE-Dubai
    Vacancy ID
    2018-1613
    Company
    Daimler Commercial Vehicles MENA
    Category
    Business / Network Development
  • Overview

    Reporting

     

    Network Development Manager (FUSO, Daimler Trucks Asia)

     

    Main Objective

    • To ensure and supervise the proper Sales and After Sales retail network and infrastructure across the brands and within the Daimler Commercial Vehicles MENA (DCV) Region. (FUSO, Daimler Trucks Asia)
    • In particular the role shall provide the Retail Partners with a comprehensive network support on the development and implementation of their retail formats and outlets and ensure the proper construction of such.
    • To ensure and support the retail network on fulfilling the operational requirements fulfillment and coordinate the implementation internally with the Business Units.
    • The candidate is a role model in terms of compliance, both in the sense of coaching the General Distributor as well as living a business practice according to the Daimler AG company values.
    • The candidate handles his duties in a timely and accurate manner, overlooking the actual implementation and on-going development of the network infrastructure, ensures that all facilities adhere to corporate and brand standards.

    Dealer Performance Management

    • Implement sales related projects to improve Network performance for DCV MENA CV Brands. Coordinate and benchmark these projects (KPI Cockpits, Sales Funnel, and Variable Margin) between the different Sales entities and HQ Network departments in charge.
    • Competitor Monitoring - Elaborate and implement a reliable Business Intelligence system for all CV Business units (Market data, Market Share tracking…) for all segments (HDT, MDT, LDT)

    Responsibilities

    Network Strategy & Planning

    • Manage the activities of securing the proper planning and coverage of the Network facilities structure and network locations, to ensure infrastructure standards are met at all times.
    • Manage the specific Signage and Corporate Identity adherence, ensuring that the Daimler brands are always presented consistently and professionally
    • Manage the development, implementation and maintenance of the Sales, Service and Parts Network Facilities
    • Responsible for all site redevelopments, relocations and new site developments to ensure the brand/s are appropriately represented and all standards are met in full
    • Assure proper approval of appropriate site locations, working in close conjunctions with the Business Unit and respective Retail Business Development Managers
    • Build and maintain strong relationships with stakeholders, suppliers and Daimler AG to ensure that the DCV MENA regions remains a leading voice in future network facility/workshop development e.g. new CI standards etc.

    Retail Formats/Standards/Corporate Identity

    • Coordinate outlets and the related retail standards (including standard processes and systems via the General Distributors and their authorized reseller’s network)
    • Synchronization with the respective business units/stakeholders for the implementation, maintenance, development and adaptation of specific retail formats and sub-outlets
    • Review, adaptation and update of retail standards to fit market and DCV MENA needs on the sales & service levels
    • Assuring that retail standards qualification/knowledge is fulfilled across the network

    Retail Support & Consultancy

    • Based on Dealer Standard Monitoring and Audits, Dealer Performance Report, Customer Service Index results and benchmarks, identify issues at individual dealers
    • Accompany the development of the individual action plans together with the responsible Business Unit
    • Coordinate and Monitor action plans and conduct improvement visits and workshops
    • Implementation of personnel qualification initiatives (organizing, coaching, training, etc.)
    • Consolidation of reports and management reporting

    Market/Dealer Intelligence

    • Gather network related market and dealer specific information for the assigned markets for Daimler brands and sub networks and update accordingly all related reports and databases (Fact Books, GSSN, Network lists)

    Dealer Selection & Termination Process

    • Support the dealer selection and termination process/es in accordance to the latest International Retail Network Policy (from Daimler AG)

    Dealer Meetings and Events

    • Organization of dealer meetings (and sub-dealers)
    • Organization of dealer events related to Network Development such as Facility Planning workshops, Retail Formats Orientation Programs, etc.
    • Organization of such events and meetings include main event activities budgeting, transportation and accommodation preparation, guest coordination and other related activities

    Cooperation with other Network Development Teams and Business Units

    • Support audits for standards ensure compliance of the defined standards and feedback the Auditor with direct market findings
    • Follow up of agreed improvement measures during regular market visits and cooperate with operative Business Unit and Retail organization regarding improving of retail systems, processes and personnel structure

    Monitoring and Reporting

    • Monitor GD according to the defined and agreed-to Network Plans, derive measures in case of delays and obstacles and support GD in further improving the overall Customer Orientation
    • Status reporting and experience exchange within the Network Development team and DCV MENA based on the available standardized reporting instruments/systems with the aim to generate a holistic regional view
    • Monthly, quarterly and yearly market reports (Factsheets & Facility Characteristics)
    • Monthly, quarterly and yearly planned achievements are tracked and measured (Progress reports on running facility projects)
    • Update and reports are discussed and agreed with Business Units the GD

    Compliance

    • Oversee and drive the implementation and maintenance of an effective Compliance Management System at the distributor level in accordance with Daimler Compliance requirements and local laws and regulations; this includes:
      • Raising Compliance awareness at the business level.
      • Compliance risk assessments, performance monitoring and reporting.
      • Independently monitor compliance of Daimler Distributors and reporting to line manager and LCM.

    Requirements

    Attributes

    • Passion
    • Respect
    • Integrity
    • Professionalism
    • Discipline
    • Analytical skills
    • Good organizational skills
    • Dedication
    • Commitment

    Knowledge/Skills/Experience

    • Minimum 4-5 years working experience within Network Development, with understanding of the parts, service and after sales business
    • Having retail standards implementation and audit experience
    • MS Office – Word, PowerPoint & Excel Intermediate Level
    • Daimler Commercial Vehicles Dealer Standards
    • Customer Service Index, Customer Service/Customer Care basic concepts
    • Good knowledge and experience in Legal, Audit, or similar
    • Familiar with local business practices & sales process (e.g. with governmental entities & officials)
    • Knowledge in applicable international and local anti-corruption laws, regulations and generally accepted CMS framework agreement
    • Market research & visits
    • Ideally speaking Arabic and having an understanding of the regional trade structure and culture
    • English is a must, German and French are a plus

    Qualification

    • Graduate Degree in Business Management, Business Engineering or equivalent qualification preferable

    Start date

     

    ASAP


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